We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping . If the original shipment was damaged or flawed you will receive a full refund, including shipping charges. Please contact Serendipity Cellars, LLC at 925-477-0572 for return instructions.
A 10% restocking fee will be applied to all canceled orders.